Guarantees

In our experience, very few 20-30 year guarantees provided are honoured due to companies going bust or having ceased trading.

In our experience, if works are going to fail due to poor installation, then this will generally occur within the first 2-3 years. We will immediately re-inspect in this case and advise on the next steps.

Defects that occur after this time are generally building defects and are not related to the specialist works carried out.

At South East Timber and Damp, we offer Insurance Backed Guarantees using the provider GPI. The principle of an Insurance Backed Guarantee is to honour the terms of the written guarantee, originally issued by the installing contractor, where the contractor has ceased to trade a defined within the policy document and, therefore, is unable to satisfy claims against the guarantee.

This ensures that if we, the contractor, cease to trade with you, the client is covered with this one-off payment insurance policy.

We recommend taking out this cover to protect yourself and your property in the case of us ceasing to trade. The GPI product has a maximum term of 10 years. Therefore we offer a maximum 10-year guarantee to run alongside this optional insurance policy.