Privacy Policy
Privacy Policy
South East Timber & Damp Limited Company Registration No: 5341171 VAT Registration: GB854 3469 04 Counter Farm, Brook Street, Woodchurch, Ashford, Kent. TN26 3SP Telephone: 01732 884535 Email: [email protected]
Who we are
South East Timber & Damp Limited operates the website at https://timberanddamp.co.uk. We are a damp proofing, timber treatment and basement waterproofing specialist serving homeowners and businesses across Kent, South East London and East Sussex.
We take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights in relation to it.
What data we collect and why
Enquiry and survey request forms When you submit an enquiry or book a survey through our website, we collect your name, email address, telephone number and property address. We use this information solely to respond to your enquiry and arrange your survey. We do not pass this information to third parties for marketing purposes.
Email newsletter sign up If you sign up to our newsletter, we collect your name and email address. You can unsubscribe at any time by clicking the unsubscribe link in any email we send.
Comments If you leave a comment on our website, we collect your name, email address and the content of your comment, along with your IP address and browser information to help with spam detection. Approved comments and your profile picture are visible publicly on the site.
Contact by telephone or email If you contact us directly by phone or email, we may retain a record of that correspondence to help us respond to your query and manage your project.
Website cookies Our website uses cookies to help it function correctly and to understand how visitors use the site. If you leave a comment, cookies may save your name and email address for convenience. Login cookies are set for users with website accounts and expire after two days unless you select Remember Me, in which case they last two weeks. You can control cookies through your browser settings at any time.
Google Analytics We use Google Analytics to understand how visitors find and use our website. This collects anonymised data including pages visited, time spent on site and approximate location. No personally identifiable information is collected through Google Analytics. You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.
Google Tag Manager Our website uses Google Tag Manager to manage tracking scripts. This tool itself does not collect personal data but may load other tools that do, such as Google Analytics.
CompanyHub CRM We use CompanyHub as our customer relationship management system. When you submit an enquiry, book a survey or become a customer, your contact details and relevant project information are stored securely within CompanyHub. This data is used solely for the purposes of managing your enquiry, survey and any subsequent works. CompanyHub’s privacy policy is available at https://www.companyhub.com/privacy-policy/
Embedded content from other websites
Pages on our site may include embedded content such as videos or maps from third party services including YouTube and Google Maps. Embedded content behaves as if you have visited those websites directly and may collect data about you, use cookies and monitor your interaction with that content.
How long we keep your data
Enquiry and survey request data is retained for as long as necessary to manage your project and for a reasonable period afterwards for administrative purposes. If you have never become a customer, we will not retain your data for longer than 12 months.
Newsletter subscriber data is retained until you unsubscribe.
Comment data is retained indefinitely to allow us to manage follow up comments.
Who we share your data with
We do not sell your personal data to third parties. We may share data with:
- Our survey and administration team for the purposes of managing your enquiry or project
- Our email newsletter provider for the purposes of sending communications you have opted in to
- Automated spam detection services for comment moderation
- Google, for analytics and tag management purposes as described above
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where we have no legal obligation to retain it
- Object to processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights please contact us at [email protected] or call 01732 884535.