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Accredited, Audited and Genuinely Qualified
When you let a company into your home to treat damp or timber, you are trusting them to be honest, properly trained and accountable. Sadly, not every company in this industry is. Some display impressive looking logos they are not entitled to. Some are not even registered at Companies House, which means if something goes wrong there is no real comeback.
South East Timber & Damp is different, and we can prove it. We are full members of the Property Care Association, the governing body for our industry, and we hold every accreditation that genuinely matters. We are audited regularly, fully insured and our work is guaranteed for ten years. Here is exactly who checks us, what we hold, and why it should matter to you.
Members of the Property Care Association (PCA)
The Property Care Association - PCA is the recognised governing body for the damp proofing, timber treatment and structural waterproofing industry. Membership is not something you can simply pay for and display. It has to be earned, and it has to be maintained.
To be a PCA member, a company must:
- have been trading for at least two years, with two years of accounts checked by a qualified accountant
- hold, or be working towards, a comprehensive industry recognised qualification
- pass regular audits to prove the PCA’s high standards are being maintained
- follow a formal Code of Conduct and a strict Code of Ethics
- meet minimum performance standards on every job
In other words, when you see a genuine PCA logo, you are looking at a company that has been thoroughly checked by experts, has the right skills and qualifications, and is held accountable to a national body. If a dispute ever arose, the PCA even offers a mediation service between homeowners and members.
How to Spot a Company You Can Actually Trust
Check they are a real, registered business
A professional-looking website is easy to build. Being a real, accountable company is not. Before you book anyone, search their company name on the Companies House register and check they have a registered address. If a company has no Companies House listing and no proper address, you may have no way to put things right if something goes wrong.
We see it regularly: websites claiming to be PCA members when they are not, and a quick Companies House search shows they are not even a registered limited company. They simply do not exist on paper. No address, no company details, nothing but a contact form and a phone number.
Look for credibility logos, not filler logos
Some companies fill their website with the logos of chemical and material suppliers. These look reassuring but tell you nothing about the company’s honesty or competence. The logos that actually matter are the ones that mean someone independent has checked them, like the PCA, TrustMark and Which? Trusted Trader, and where the company’s address is registered and audited.
Check the accreditation is genuine
Anyone can copy and paste a logo. The PCA lets you run a free search of its register to confirm whether a company really is a member. If in doubt, check. A genuine member will be glad you did.
Our Accreditations in Full
- Property Care Association (PCA) – full member of the industry’s governing body, audited regularly against strict standards.
- TrustMark – the Government endorsed quality scheme. All PCA contractors are registered under TrustMark.
- Which? Trusted Trader – vetted and monitored against the Which? Trusted Trader code of conduct.
- Checkatrade – rated 9.63, with over 200 independently verified reviews.
- Kent County Council Trading Standards – approved under their scheme, an extra layer of local accountability.
- CHAS (Contractors Health & Safety Assessment Scheme) – accredited for health and safety competence.
- Constructionline – registered for procurement and compliance assurance.
- GPI (Guaranteed Protection Insurance Scheme) – our remedial work is covered by a ten year insurance-backed guarantee, transferable to a new owner if you sell.
Genuinely Qualified, Not Just a Salesman With a Damp Meter
Our Managing Director, Dean Webster, holds the CSRT (Certified Surveyor in Remedial Treatments) and CSSW (Certified Surveyor in Structural Waterproofing) qualifications. These are the highest recognised surveying credentials in the damp proofing industry, and they are earned through rigorous written, visual and oral examination.
Dean has over 30 years of hands-on experience and carries out every survey personally. That matters, because a damp problem diagnosed correctly the first time saves you from paying for work you do not actually need. Many of our customers come to us after another company frightened them with an alarming survey report. Dean gives a straight, honest second opinion, even when that means telling someone they do not need expensive treatment at all.
Trusted by Hundreds of Local Homeowners
Over 270 five-star reviews across our online platforms, including 49 five-star Google reviews and a 9.63 Checkatrade rating from more than 200 verified reviews.
We would always encourage you to read them and to check us on Google and Checkatrade yourself.
Rolvenden – Timber Treatment
Very likely to recommend
5 'Excellent' scores
Winchelsea – Wet Rot
Very likely to recommend
6 'Excellent' scores
Sissinghurst – Membrane Works
Very likely to recommend
5 'Excellent' scores
Gillingham – Damp Proofing
Very likely to recommend
6 'Excellent' scores
Gravesend – Damp Proofing
Very likely to recommend
5 'Excellent' scores
Gillingham – Membrane Works
Very likely to recommend
6 'Excellent' scores
Award winning work
We are proud to have been recognised by our own industry and our local business community over the years:
- PCA Website of the Year – 2017, 2018, 2019, 2022 and 2023 (five-time winner)
- PCA Outstanding Customer Service – Winner 2018, and Highly Commended 2019
- Kent Excellence in Business Awards (KEiBA) – Finalist, SME Business of the Year (2013)
- Ashford Business Awards – Small Business Finalist (2017)
We stopped entering awards more recently due to the time it takes to prepare the entry and submit! We prefer to focus on our clients!
Honest Advice From a Company You Can TRUST
We treat every property as if it were our own. We will never invent a problem, and we are always happy for you to verify every accreditation on this page before you book. That is how it should be.
Call Dean and the team on 01732 884535 or email [email protected] to arrange a survey or a straightforward second opinion.
Frequently Asked Questions
Always verify, never just trust a logo. You can search the Property Care Association's online register to confirm whether a company really is a member and search Companies House to check they are a registered business with a real address. A genuine, accountable company will be glad you checked.
I regularly see new websites popping up looking stunning – but there is nothing behind them. No registered address, no real reviews, no "About Us" page showing the people behind the site no regulated acceditations. Be wary.
Why Choose South East Timber and Damp?
We are a friendly, experienced family business based in Kent, helping clients across Kent, parts of East Sussex, and parts of South East London.
When you use our services, you are not dealing with a faceless national company. You are dealing with a knowledgeable and approachable team that genuinely cares about helping people understand what is going on in their property.
- Over 200 five-star reviews
- CSRT and CSSW qualified surveyors
- Over 35 years of industry experience through Dean Webster
- Trusted by homeowners, landlords, and property professionals across Kent and South East London
- Clear advice in plain English
Hear from our clients
“The whole crew were excellent and informative. I would definitely recommend South East Timber & Damp.”
M Peacock, Damp issues
Who is in the team
Learn more about the about the brilliant team that make Timber & Damp the business it is today.
Annabelle Webster, Business Development
Meet our expert surveyor
Dean Webster is a damp proof specialist with over 30 years experience in the industry. His honest, straightforward feedback is welcomed by our customers.
Dean Webster, Managing Director
Damp proofing throughout Kent & South East England
South East Timber and Damp are damp-proof specialists supporting households and businesses across Kent and southeast England.
Our years of experience and ongoing professional development ensure you get the best advice on damp proofing in Kent. We provide timber treatment, dry and wet rot services, and basement waterproofing.
We are a family business, passionate about providing the very best service. If you suspect your property might be subject to damp, ask our team for a survey and find out how we could help you.
Need help? Book a survey at a time to suit your schedule
Our mission is to give you the peace of mind you deserve when it comes to waterproofing your house or business. Commission a survey from our team to assess your situation professionally.